Order Supervisor

Permanent Position | Full-Time | Dynamic Manufacturing Environment

Are you a natural leader? Do you enjoy optimizing processes, motivating a team, and making a tangible impact on company performance? Are you looking for a strategic role with stimulating challenges?

The Order Processing Supervisor position might be for you!

YOUR ROLE:

Reporting to the Department Manager, you will play a key role in managing and optimizing order processing operations. Your responsibilities will include:

• Ensuring orders are delivered on time according to company standards
• Leading, motivating, and supporting the order processing team
• Collaborating with planning for order entry and follow-up
• Communicating with customers to confirm delivery timelines
• Monitoring, analyzing, and sharing key performance indicators (KPIs)
• Training, onboarding, and developing team members’ skills
• Driving continuous improvement initiatives
• Contributing to the department’s strategic planning

WHAT WE OFFER:

At DE LA FONTAINE, family matters. We take care of our employees.

• Job stability in a growing company
• Group insurance + telemedicine
• Group RRSP
• Competitive vacation package (including holiday shutdown)
• Ongoing training
• Social activities and service recognition

On-site position at our Sherbrooke plant.

YOU ARE THE IDEAL CANDIDATE IF YOU HAVE:

• Technical college diploma (DEC) or bachelor’s degree in engineering, architecture, administration, or equivalent
• Minimum of 3 years of experience in commercial construction and/or planning and/or manufacturing management
• Minimum of 3 years of experience managing personnel
• Proficiency in Microsoft Excel
• Experience with ERP systems (SAP, Dynamics, etc.)
• Strong organizational skills and team spirit
• Analytical thinking, discipline, and a results-driven mindset
• Customer service orientation
• DHI (Door and Hardware Institute) certification (an asset)
• Bilingual (English/French)*

*This position requires frequent communication with clients, most of whom are based in the United States.

We want to get to know you! Join the DE LA FONTAINE team!
Send us your resume today!

*Resumes will be kept on file for a period of 1 year.