Customer Service Representative

BEHIND EACH OF OUR DOORS, THERE IS INNOVATION, COMPETENCE AND A PLACE FOR YOU!

You want to contribute to the influence of a fast-growing family business made up of seven
production sites in North America?

DE LA FONTAINE, designated in 2021, 2022, 2023 and 2024 for the prestigious distinction of Canada’s Best Managed Companies, is looking for a Customer Service Representative. Reporting to the Business Development Director, the Customer Service Representative – Technical Specialist will be responsible for providing customer and internal support for DE LA FONTAINE products.

Job Description :

More specifically, he or she will be responsible for:

• Respond to customer questions on various requests in a call center dynamic: delivery time, feasibility, special requests, order status, etc. You will act as an entry point for our customers at DE LA FONTAINE.
• Provide and coordinate technical assistance to customers on installed products, namely; problem solving, maintenance procedures, installation information, returns, repairs or replacement of products, etc.
• Write intervention protocols according to established guidelines, compile results and write reports according to established standards.
• If applicable; Coordinate the planning and implementation of corrective measures that can be taken on construction sites.
• Support the sales force at the technical level both proactively (issues, issues raised) and reactively (support sales representatives when they face a problem on the site)
• Performs product submissions as needed

Permanent full-time position. Possibility of teleworking (hybrid).

At DE LA FONTAINE, family is important. We take care of our employees!

We offer you:

• Competitive compensation: We are completely dedicated to exceeding our clients’ expectations. The same goes for the salaries of our employees.
• Job stability: We know that life has its share of uncertainties, but rest assured that your job stability will never be one.
• An insurance program: We’ve got you covered, so you can focus on what’s important to you.
  A collective RRSP: You contribute to the influence of our company on a daily basis, so let us contribute to your retirement.
• Annual holidays: We close our factory for 2 weeks during the holiday season (including 4 moving holidays) in addition to 6 statutory holidays and summer vacation, to give you a well-deserved break.

We offer you even more:

• Continuous training in business;
• Wellness program with corporate, social and sports activities;
• Years of Service Recognition Program.

You are the person we are looking for if you have the following skills & qualities:

• College diploma in a related field;
• 3 to 5 years of experience in a similar position;
• Superior customer orientation (communication and listening)
• Ability to solve technical problems;
• Possess good decision-making skills and be autonomous;
• Knowledge of MS Office applications;
• Perfectly bilingual English/French (spoken and written);
• Knowledge of Autocad drawing software (asset);
• Have knowledge of the field of steel doors and frames (asset);
• Knowledge of Microsoft AX management ERP software (asset).

We want to know you! Join the great DE LA FONTAINE team!